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Features

Everything You Need for
World-Class Support

From AI chatbots to session recordings, chatmask.ai gives you all the tools to deliver exceptional customer experiences.

Get Started Free
Core Platform

Powerful Features, Simple Experience

AI Chatbot

Instant answers, 24/7. Your AI assistant handles customer questions automatically with natural, context-aware conversations.

  • Trained on your content
  • Natural conversations
  • Instant responses
  • Multi-turn context

Unified Inbox

All conversations in one place. Seamlessly hand off from AI to human when needed with smart routing.

  • Multi-channel support
  • Smart routing
  • Team collaboration
  • Real-time notifications

Ticketing System

Track, prioritize, and resolve support issues with SLA management and team workflows.

  • SLA tracking
  • Priority management
  • Team assignment
  • Status workflows

Help Center

Self-service knowledge base. Customers find answers without waiting for support.

  • Searchable articles
  • Auto-suggestions
  • Custom branding
  • SEO optimized

Lead Capture

Capture and qualify leads 24/7. Never miss an opportunity even after hours.

  • Pre-chat forms
  • Auto-capture
  • Lead qualification
  • CRM integration

Analytics & Insights

Understand your customers better. See what they ask, track AI performance, and identify opportunities.

  • Conversation analytics
  • Performance metrics
  • Customer insights
  • Export reports
Knowledge Training

Train Your AI on Any Content

Upload your website, documents, or FAQs. ChatMask learns your business in minutes and provides accurate, helpful responses.

Website Crawler

Automatically crawl and index all your web pages

PDF & Documents

Upload PDFs, Word docs, and text files

Q&A Snippets

Add custom question and answer pairs

Notion Integration

Sync your Notion workspace automatically

Advanced Features

Beyond Chatbots: Full Customer Context

Understand your customers completely with session recordings, bug reports, and enterprise-grade security.

Session Recording

Watch user sessions to understand issues in context. See exactly what happened before a support request.

Bug Reporter

Capture screenshots, console logs, and network errors automatically. Debug faster with full context.

Enterprise Security

SOC 2 compliant with end-to-end encryption, GDPR compliance, and role-based access controls.

Capabilities

Built for Modern Support Teams

AI-Powered

Advanced language models understand context and nuance

Lightning Fast

Responses in milliseconds, not minutes

Works Everywhere

Embed on any website with one line of code

Multilingual

Support customers in 50+ languages automatically

Always Learning

AI improves from every conversation

Human Handoff

Seamless escalation to your support team

Full Customization

Match your brand colors, fonts, and style

Privacy First

Your data is never used to train our models

Ready to Transform Your Support?

Start your free trial today. Train your AI assistant in minutes and watch it handle real conversations.

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Ready to transform your support?

Join thousands of businesses using ChatMask to respond faster and delight customers.

chatmask.ai

Train an AI on your business. Answer customers instantly, 24/7. No code required.

SOC 2Type II
GDPRCompliant
CCPACompliant

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