1. Introduction

At chatmask.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

2. Information We Collect

We collect information that you provide directly to us, including:

Account information (name, email, company details)
Payment and billing information
Chat and conversation data processed through our platform
Usage data and analytics
Communication preferences

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Train and improve our AI models (with anonymized data)
Detect, investigate, and prevent fraudulent transactions

4. Data Sharing and Disclosure

We may share your information in the following situations:

With service providers who assist in our operations
To comply with legal obligations
To protect our rights and prevent fraud
With your consent or at your direction

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest using industry-standard encryption protocols.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Data portability
Withdraw consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and store information about your interactions with our website and services. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@chatmask.ai.