Privacy Policy
Last updated: February 2025
1. Introduction
ChatMask ("we", "us", "our"), operated by Jobayer Hossain, takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform at chatmask.ai.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email, company details)
- Chat and conversation data processed through our platform
- Usage data and analytics
- Communication preferences
3. Payment Information
We use Paddle.com Market Limited ("Paddle") as our Merchant of Record for payment processing. When you make a purchase:
- Paddle collects and processes your payment information directly
- We do not store your credit card or payment details
- Paddle handles all billing, invoicing, and tax collection
- Your payment data is subject to Paddle's Privacy Policy
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Train and improve our AI models (with anonymized data)
- Detect, investigate, and prevent fraudulent activities
5. Data Sharing and Disclosure
We may share your information with:
- Paddle (our payment processor and Merchant of Record)
- Service providers who assist in our operations
- Legal authorities when required by law
- Third parties with your consent
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest using industry-standard encryption protocols.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Upon account deletion, we will delete or anonymize your data within 30 days.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent
To exercise any of these rights, please contact us at support@chatmask.ai.
9. Cookies and Tracking
We use cookies and similar tracking technologies to collect and store information about your interactions with our website and services. You can control cookies through your browser settings.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@chatmask.ai.