Refund Policy
Last updated: February 2025
14-Day Money-Back Guarantee
At ChatMask, we offer a full refund within 14 days of your purchase, no questions asked. If you are not completely satisfied with our service for any reason, simply request a refund and we will process it promptly.
How It Works
- Request a refund within 14 days of your purchase date
- No explanation or justification required
- Full refund of the amount paid
- Applies to all subscription plans (monthly and annual)
How to Request a Refund
To request a refund, simply contact us:
- Email us at support@chatmask.ai with the subject "Refund Request"
- Include your account email address
- We will process your refund within 2 business days
Refund Processing
Refunds are processed to your original payment method. Depending on your payment provider, refunds typically appear within 5-10 business days. You will receive an email confirmation once the refund has been processed.
Subscription Cancellation
You can cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing period.
Contact Us
If you have any questions about our refund policy, please contact us at support@chatmask.ai. Our team is happy to help.