Terms of Service

1. Company Information

ChatMask ("we", "us", "our") is operated by Jobayer Hossain, a sole proprietor based in Bangladesh. By accessing or using chatmask.ai, you agree to be bound by these Terms of Service.

2. Description of Service

ChatMask provides an AI-powered customer support automation platform that enables businesses to deploy intelligent chatbots, automate customer interactions, and manage customer communications across multiple channels.

3. Merchant of Record

We use Paddle.com Market Limited ("Paddle") as our Merchant of Record and authorized reseller for all purchases. When you make a purchase:

• Paddle is the seller of record for your purchase
• Paddle handles all payment processing, invoicing, and tax collection
• Your purchase is subject to Paddle's Checkout Buyer Terms
• Paddle issues all invoices and receipts on our behalf
• Any payment-related inquiries should be directed to Paddle's support

4. Account Registration

To use our services, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

5. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Engage in fraudulent or deceptive practices

6. Pricing and Payment

For paid subscriptions:

• All prices are displayed on our pricing page and at checkout
• Applicable taxes are calculated and displayed at checkout by Paddle
• Fees are billed in advance on a monthly or annual basis
• We reserve the right to modify pricing with 30 days notice
• Failure to pay may result in suspension of services

7. Refunds

We offer a 14-day money-back guarantee on all purchases, no questions asked. To request a refund, contact us at support@chatmask.ai within 14 days of your purchase. For full details, please see our Refund Policy.

8. Intellectual Property

All content, features, and functionality of our services are owned by ChatMask and are protected by intellectual property laws. You retain ownership of your data and content, but grant us a license to use it to provide our services.

9. Data Processing

By using our services, you acknowledge that customer conversation data may be processed by our AI systems. We implement appropriate security measures to protect this data and comply with applicable data protection laws. Please see our Privacy Policy for details.

10. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may modify, suspend, or discontinue services with reasonable notice. Scheduled maintenance will be communicated in advance.

11. Limitation of Liability

To the maximum extent permitted by law, ChatMask shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

12. Indemnification

You agree to indemnify and hold harmless ChatMask from any claims, damages, or expenses arising from your use of our services or violation of these terms.

13. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the services will cease, and we may delete your data after a reasonable retention period.

14. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

15. Contact Information

For questions about these Terms of Service, please contact us at support@chatmask.ai.