1. Acceptance of Terms

By accessing or using chatmask.ai's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

chatmask.ai provides an AI-powered customer support automation platform that enables businesses to deploy intelligent chatbots, automate customer interactions, and manage customer communications across multiple channels.

3. Account Registration

To use our services, you must:

Be at least 18 years old
Provide accurate and complete registration information
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use

4. Acceptable Use

You agree not to use our services to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful, offensive, or illegal content
Attempt to gain unauthorized access to our systems
Interfere with or disrupt our services
Engage in fraudulent or deceptive practices

5. Payment Terms

For paid subscriptions:

Fees are billed in advance on a monthly or annual basis
All payments are non-refundable unless otherwise specified
We reserve the right to modify pricing with 30 days notice
Failure to pay may result in suspension of services

6. Intellectual Property

All content, features, and functionality of our services are owned by chatmask.ai and are protected by intellectual property laws. You retain ownership of your data and content, but grant us a license to use it to provide our services.

7. Data Processing

By using our services, you acknowledge that customer conversation data may be processed by our AI systems. We implement appropriate security measures to protect this data and comply with applicable data protection laws.

8. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may modify, suspend, or discontinue services with reasonable notice. Scheduled maintenance will be communicated in advance.

9. Limitation of Liability

To the maximum extent permitted by law, chatmask.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

10. Indemnification

You agree to indemnify and hold harmless chatmask.ai from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the services will cease, and we may delete your data after a reasonable retention period.

12. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these Terms of Service, please contact us at legal@chatmask.ai.